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    ContentBuilder.ai
    Industries — Call Centers

    AI training for call centers — train every agent, campaign and site.

    ContentBuilder is the call centers training software that turns your scripts, policies and QA guides into training every agent can take — on any device, in any language, tracked and always current.

    Watch call centers demoBook a demo

    onboard agents in days · script updates in minutes · tracked

    app.contentbuilder.ai
    Call scriptPolicy docQA guideAI compilesNew Agent AcademyProgram & roleProducts & toolsCompliance & QACompletion93%

    Trusted by call centers teams across

    BPO
    Inbound
    Outbound & Sales
    Customer Support
    Collections
    Tech Support
    Work-from-Home
    SKODAJacobsFuse HVACIntercarsSilta GroupGremi PersonalSKODAJacobsFuse HVACIntercarsSilta GroupGremi Personal
    State of call centers training

    A workforce hired at volume — and scripts that change weekly.

    Call centers run on massive onboarding throughput, high attrition and frequent script and policy changes — while QA and compliance still have to be provable.

    40%

    annual attrition common in contact centers

    5 days

    typical time to onboard a new agent

    100+

    languages spoken across agent teams

    Sources: contact-center benchmarks. Figures indicative.

    The problem

    On the floor, onboarding is a firehose.

    Call centers run on scripts and policies scattered across docs and one-off training rooms — hard to keep current, hard to prove. It doesn't scale across classes, campaigns and script changes.

    Onboarding throughput

    You onboard classes of agents constantly — the standard has to hold at volume.

    QA & compliance

    Scripts, disclosures and QA have to be consistent, current and provable.

    Script updates

    Products and policies change weekly — every agent has to keep up.

    The fix

    Your scripts already describe the job. Turn them into training.

    1

    Upload

    Scripts, policies and qa guides — whatever you already have.

    2

    Compile

    AI structures it into role-specific training with built-in checks — in 100+ languages.

    3

    Deploy & track

    Push to any device or your LMS. Track completion per agent for QA audits.

    See it in action

    Call Centers training, built in minutes.

    2-minute walkthrough · from a document to a tracked course.

    What you can train

    Every agent role, standardized.

    Every topic ships as a ready course — modules, lessons and a quiz, in 100+ languages.

    Course30 min

    New-agent onboarding

    8 lessons100+ languages
    Course36 min

    Products & scripts

    9 lessons100+ languages
    Course34 min

    Compliance & disclosures

    8 lessons100+ languages
    Course26 min

    Systems & CRM

    6 lessons100+ languages
    Course30 min

    QA & soft skills

    7 lessons100+ languages
    Course26 min

    Data privacy & security

    6 lessons100+ languages
    Why teams switch

    From documents no one reads — to training you build and track.

    Training rooms & printed scripts

    Hard to schedule, quickly stale, and impossible to prove at scale.

    Generic call centers LMS

    Great at delivery — but you still build every course by hand.

    Generic call centers LMS

    Great at delivery — but you still build every course by hand.

    ContentBuilder vs SynthesiaBest AI LMS (incl. Docebo, 360Learning)
    The platform

    Built for call centers teams.

    Multilingual teams

    One source, 100+ languages with a lip-synced avatar — for a diverse workforce.

    Video from a walkthrough

    Turn a phone video into narrated, step-by-step training — no film crew.

    Runs on any device

    Tablets, kiosks and phones — no seat, no laptop, no classroom needed.

    Audit-ready tracking

    Per-agent completion and quiz scores — provable for compliance, QA and script training.

    Call centers onboarding software

    Ramp new agents in days, not weeks — a standard path for every hire.

    Always current

    Change the source document and the training updates — no reprinting, no re-runs.

    Inside ContentBuilder

    From a script to a finished course — in one place.

    Upload what you already have, let AI structure it, and publish training your team can actually take.

    app.contentbuilder.ai
    Building a course in the ContentBuilder editor
    app.contentbuilder.ai
    A published course with modules, lessons and quizzes
    app.contentbuilder.ai
    Your documents and SOPs in the knowledge base
    app.contentbuilder.ai
    The AI agent updating course content on request
    app.contentbuilder.ai
    Building a course in the ContentBuilder editor
    app.contentbuilder.ai
    A published course with modules, lessons and quizzes
    app.contentbuilder.ai
    Your documents and SOPs in the knowledge base
    app.contentbuilder.ai
    The AI agent updating course content on request
    Quantify it

    Calculate your agent onboarding savings.

    Move the sliders. Most teams cut onboarding time ~40% by switching to AI-built training.

    120
    24hrs
    $45

    Estimated annual savings

    $51,840

    Full ROI & TCO calculator Book a demo
    Proof

    Real call centers teams. Real numbers.

    −40%onboarding timeCenter avgFaster ramp to productivity
    100%audit-ready recordsQAEvery completion logged
    100+languagesMultilingualOne source for every worker
    −30%training costOperationsStandardized across sites
    Rollout — BPO contact center

    How a contact center onboarded classes of agents faster.

    Before

    Agents trained in classrooms
    Scripts printed and quickly stale
    QA hard to prove

    After

    Certified product & script courses
    Agents self-serve on any device
    Updated the day a script or policy changes

    −40%

    onboarding time

    100+

    languages

    Days

    not weeks to ramp

    Timeline to live

    Week 1

    Scripts & policies uploaded

    Week 2

    AI builds role-based courses + quizzes

    Week 3

    Rolled out to sites, completion tracked

    Works with your stack

    Fits the systems your organization already runs on.

    Pull knowledge from where it lives and export training to your LMS — SCORM, xAPI and MP4.

    SAP SuccessFactorsOracleWorkdaySharePointMicrosoft TeamsGoogle DriveNotionConfluenceTraininghub
    Free resources

    Call Centers training templates & checklists.

    Practical downloads your team can use today — free with a ContentBuilder account.

    Glossary

    Call Centers training terms, defined.

    QA

    Quality Assurance — scoring calls against a standard agents are trained to meet.

    AHT

    Average Handle Time — a key metric agents train to balance with quality.

    Disclosure

    Required statements agents must deliver; training and records must be provable.

    Script

    The standard call flow agents train on and follow.

    CRM

    The system agents use to log and manage customer interactions.

    Skills Matrix

    A grid mapping which agents are trained for which campaigns or products.

    Call Centers training, answered.

    Call centers training software builds, delivers and tracks training for your teams — onboarding, compliance, QA and script training and SOPs. ContentBuilder generates the courses from your existing documents and videos, delivers them on any device, and tracks completion for audits.

    A call centers LMS delivers and tracks training built for your teams. ContentBuilder goes further: it also builds the training from your documents and videos, then hosts it and tracks per-agent completion — or exports to your LMS via SCORM/xAPI.

    The best LMS for call centers builds courses fast, keeps them provable and supports a multilingual workforce. ContentBuilder both builds courses from your documents and delivers/tracks them, so you don't author every course by hand.

    Turn your policies and procedures into consistent call centers compliance training every agent completes, with quizzes and per-agent sign-off. Completion and scores are logged and exportable — provable for compliance, QA and script training and internal audits.

    A call centers learning platform is where you build, deliver and track training in one place. ContentBuilder turns your existing documents into courses, hosts them on any device, and tracks per-agent completion.

    Yes. One source translates into 100+ languages with voiceover and a lip-synced avatar, so every worker trains in their own language without separate translation projects.

    Yes — per-worker completion, quiz scores and certification dates, exportable for your audits. Recertification can trigger automatically.

    Generic systems are strong at delivery, but you still author every course. ContentBuilder builds the course itself from your documents and video, then delivers and tracks it — or exports to a system you already run.

    Days, not months. Upload materials or start from a ready program, and AI builds a publishable course you can roll out the same week.

    You can start free and build your first call centers course at no cost. Book a demo for team- and enterprise-scale pricing.

    Update the script and AI rebuilds the course in minutes; every agent gets the new version the same day, with completion tracked.

    Knowledge center

    Go deeper.

    Standardize agent onboarding across every site.

    Pick your path — see it, price it, or start building today.

    Watch the demoCalculate savingsBook a demoStart for free