Your top agents are 3x faster. Your support training program doesn't exist yet.
Upload your playbook, top agents' macros, and tickets. Build a support training course in minutes.
Upload tickets, macros, recorded calls
AI builds modules on tone, escalation, troubleshooting
From tickets to agent course in minutes
One support playbook every agent actually uses
Share or export to your LMS
Update once — every agent sees the new SOP
0 months
to ramp a new support agent without training
0x
productivity gap between top and average agents
0 min
to turn your support playbook into a course
0%
of senior agent wisdom — captured forever
Your top 10% know every script and escalation.
New agents are still guessing.
New agents take 3 months to ramp. Senior agents bottlenecked on escalations.
Support agents without proper training
Tool training, then "shadow Maria"
Where knowledge lives
In senior agents' heads — macros never shared
Findability
New hires shadow seniors for weeks, ask Slack constantly
Duplication
Each agent invents their own tone and templates
New hire experience
Watch Zendesk demo, "ask Maria if you're stuck"
When someone leaves
Top performer's playbook walks out with them
"Our senior agents are great — but they handle every hard ticket because new hires don't know what to do. We can't scale until we can train this..."
With ContentBuilder support training
Upload your playbook. Train every agent the same way.
Where knowledge lives
Captured in a structured course every agent goes through
Findability
Self-paced course, ready from day one
Duplication
One shared playbook, consistent across the org
New hire experience
New agent onboarded with a real curriculum
When someone leaves
Their wisdom stays — captured forever in your course
3 mo→2 wk
Time to agent productivity
10 min
From tickets to a support course
100%
Senior agent wisdom — captured forever
Built for support leaders scaling teams without losing quality
One place to turn your tickets and macros into training agents finish
Lifelike AI avatars walk every agent through real scenarios
Choose from 200+ avatars or clone your Head of Support. They walk every new agent through your tone, escalation paths, and tough-customer scripts — in your brand voice, in any language.
Turn your real tickets and macros into a real course
Drop in anonymized ticket archives, Zendesk/Intercom macros, recorded calls, support SOPs — get a structured support training course with role-plays, troubleshooting flows, and quizzes in minutes.
Same agent training, every region, in 100+ languages
One source of truth for every support agent worldwide. Translate your support course in one click — your AI avatar stays on-brand, lips synced perfectly.
Every support lesson stays on-brand and on-tone
Upload your logo, set your colors, lock your fonts. The agent training built from your playbook looks like it came from your Head of Support — and sounds like your brand on every channel.
Upload your support playbook. Get an agent training course in minutes.
Three steps. Your real tickets and macros. No external CX trainer needed.
Two ways to start
Train every support agent like your top 10%. From day one.
Upload your real ticket history, top agents' macros, and recorded customer calls — or start from a proven support training template.
Turn your support playbook into a course
Drop in your customer support SOPs, top agents' Zendesk macros, anonymized ticket archives, recorded customer calls, escalation procedures, or Notion pages with your tone-of-voice guidelines — AI structures them into a complete agent training course with role-play scenarios.
Use my own playbook
Start from a customer service training template
Pick a ready-made structure — support foundations, omnichannel, complaint resolution, technical troubleshooting — and customize for your product and tone. Course in minutes.
Browse templates
Set up in under an hour. Onboard every future support agent the same way.
No support playbook yet? Start from a proven template.
Proven customer service training structures — support foundations, escalation handling, complaint resolution, technical troubleshooting. Pick one and customize.
Support teams that finally trained agents like their top performers
Customer support training FAQ
Customer support training equips your agents and support reps with the product knowledge, communication skills, and tools they need to resolve customer issues consistently. A complete support agent training program covers: product foundations, tone of voice and customer empathy, ticket prioritization, troubleshooting frameworks, escalation paths, complaint resolution, omnichannel support (email, chat, phone, social), and QA standards. Generic customer service courses don't match your product or tone — custom training from your playbook does.
Under 1 hour from upload to a finished course. Traditional support onboarding bootcamps run 8–12 weeks of design plus delivery, with senior agents pulled off the floor to train. AI builds the structure, role-play scenarios, troubleshooting flows, and avatar narration from your existing tickets and macros in under an hour.
Yes — this is the core of the platform. Upload anonymized ticket archives, Zendesk/Intercom/Freshdesk macros, recorded customer calls, support SOPs, escalation procedures, or Notion pages with your tone-of-voice guidelines. AI extracts the patterns and structures them into a complete agent training course with real-ticket role-plays.
Replace ad-hoc shadowing with structured AI-built training. New agents get a self-paced course covering your top 100 ticket types, tone-of-voice guidelines, escalation paths, and product foundations — built from your real ticket history. Top performers stop being bottlenecks on training, and new hires reach productivity in 2 weeks instead of 3 months.
Generic courses teach customer service theory — active listening, empathy, smile-on-the-phone. Your agents need to know YOUR product, YOUR escalation paths, YOUR tone, YOUR refund policy. AI builds the course from YOUR playbook — so agents practice on real scenarios from your queue, not generic examples that don't apply.
Yes. Upload your product documentation, troubleshooting guides, internal knowledge base, recorded engineering handovers, and FAQ docs. AI builds technical support modules with branching diagnostic scenarios — agents practice triage and resolution before doing it on real customer tickets.
Unlimited — same cost whether you train 10 agents at one location or 1,000+ across global support centers. No per-seat fees. Track completion, certification, and quality scores per agent through your LMS or directly on ContentBuilder.ai.
Yes — export to SCORM 1.2, SCORM 2004, xAPI, or MP4 video. Compatible with Workday Learning, Cornerstone, Docebo, TalentLMS, Moodle, and any SCORM/xAPI-compliant LMS. When product changes or a new ticket pattern emerges, edit the source once — AI regenerates the course, and every agent sees the latest version automatically.
Your top agents are 3x faster. Your support training doesn't exist.
Upload your playbook, tickets, and macros. Build a custom support agent course in minutes. Train every new hire the way your top performers actually work.
No external CX trainer needed • Takes less than 10 minutes • Any ticket file works