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    GlossaryAI Agent
    Glossary · AI

    What is AI Agent?

    Definition

    An AI Agent is software that operates autonomously to complete tasks and reach goals with minimal human intervention. It uses AI models to understand tasks, make decisions, and take actions. AI Agents power productivity tools, customer service automation, and decision support systems.

    autonomous softwaretask automationgoal-oriented AIdecision-makingworkflow automationintelligent systemsAI Agent
    In short

    AI Agent at a glance.

    Operates autonomously toward defined goals
    Makes decisions and takes actions
    Learns from results to improve over time
    Reduces need for human intervention

    AI That Takes Action

    AI Agents represent a step beyond language models. They don't just answer questions; they can plan, execute, and refine approaches to achieve goals. An AI Agent might schedule meetings, research topics, analyze data, and report findings with minimal direction. As AI Agents mature, they'll automate increasingly complex business processes.

    Learn more

    AI learning platform

    See how a modern, AI-native platform builds, delivers and tracks training — all in one place.

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    AI Agent — frequently asked

    AI Agents use language model reasoning to plan steps, then execute those steps using available tools. They adjust their approach based on results.

    Most current AI Agents operate with oversight. They recommend actions, and humans approve before execution. Fully autonomous agents come later as trust and reliability increase.

    You describe your goal in natural language. The agent breaks it into steps, executes them, and reports results. You can also give ongoing feedback.

    From definition to done.

    See AI learning platform in action — turn your knowledge into training, built and tracked with AI.