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    Glossary›Onboarding Survey
    Glossary · Content

    What is Onboarding Survey?

    Definition

    An Onboarding Survey is a questionnaire or feedback instrument administered to new hires near the end of their onboarding period (typically at 30, 60, or 90 days) to gather structured feedback on their onboarding experience. The survey typically asks about clarity of role expectations, quality of training, effectiveness of team integration, access to resources, and overall satisfaction. Onboarding survey data helps identify friction points and improve the consistency and quality of the onboarding process.

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    In short

    Onboarding Survey at a glance.

    Structured feedback from new hires on experience
    Administered during or after onboarding phase
    Identifies gaps and improvement areas
    Drives continuous improvement of process

    Onboarding Survey Structure

    Before-onboarding questions (did pre-day communication help you prepare?), during-onboarding questions (was training clear, did you get IT access on day one?), and after-onboarding questions (do you feel confident in your role, do you know your peers?). Mix quantitative ratings (scale of 1-5) with open-ended comments. Keep surveys short (5-10 minutes) to maximize completion. Act on feedback—let new hires see that their input led to changes.

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    Onboarding Survey — frequently asked

    30 days gives feedback early enough to help current cohorts; 60 days provides more complete feedback after initial productivity ramp. Some companies use both. Avoid 90 days (too late to help cohort, new hire is past adjustment phase). Timing affects response quality—new hires busy during day-one month are less likely to reflect; later surveys get more thoughtful feedback.

    Analyze responses for patterns: if 70 percent of new hires say IT setup was slow, that is a clear priority fix. Share results with leadership and teams involved in onboarding. Assign ownership for improvements and track progress over time. Close the loop by telling new hire classes what changed based on their feedback—this builds trust and shows the survey matters.

    Make survey short and relevant, send at optimal time, send multiple reminders, incentivize completion (gift card, entry in raffle), and tie to onboarding 'checklist' (survey is part of formal completion). Some teams integrate survey into manager check-in or onboarding meeting (ask questions verbally). Completion rates of 70-80 percent are typical with good process.

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