🍪 This website uses cookies

    We use cookies to operate our website, analyze traffic, and support marketing activities where permitted by law.
    Learn more in our Cookie Policy.

    ContentBuilder.ai
    Glossary›Performance Support
    Glossary · Concept

    What is Performance Support?

    Definition

    Performance Support is in-the-flow help that assists employees in completing tasks and achieving performance goals. It includes job aids, quick references, tutorials, and intelligent assistance built into work tools. Performance Support reduces training burden and improves task execution quality.

    Explore AI learning platform Book a demo
    job aidscontextual assistancetask supportworkflow helpperformance toolsin-the-flow resourcesPerformance Support
    In short

    Performance Support at a glance.

    Provides help during task performance
    Reduces training and memory burden
    Improves accuracy and consistency
    Embedded in work tools and systems

    Support Where Work Happens

    Performance Support recognizes that employees don't remember everything from training. Rather than expecting perfect recall, Performance Support provides help where work happens. A developer writing SQL sees instant tips and examples. A customer service rep has canned responses and escalation guides. Performance Support dramatically improves productivity and quality.

    Learn more

    AI learning platform

    See how a modern, AI-native platform builds, delivers and tracks training — all in one place.

    Read the guide

    Performance Support — frequently asked

    Training builds foundational knowledge. Performance Support provides help during actual task performance, reducing reliance on memory.

    Quick references, checklists, decision trees, examples, and intelligent assistants work well. Keep resources concise and task-specific.

    Track task completion time, error rates, quality metrics, and employee satisfaction. Performance Support should improve all these.

    From definition to done.

    See AI learning platform in action — turn your knowledge into training, built and tracked with AI.

    Book a demo Start for free