The customer education platform that turns users into experts.
ContentBuilder is the AI customer education platform that turns your help docs, webinars and product knowledge into a self-serve customer academy — on-brand courses, product videos, quizzes and certifications that drive adoption, speed up onboarding and deflect support tickets.
No credit card · 100+ languages · Public or gated enrolment
- Account setup
- Core workflows
- First win
−45%
time to first value
Customer teams building academies on ContentBuilder
100+
languages from one source — voiceover and avatar included
10×
faster to launch a course than building it by hand
−40%
support tickets deflected once customers self-serve
1
on-brand academy for every customer, not another silo
Your product knowledge is trapped in docs, webinars and recorded calls.
Customers rarely churn because a product is hard — they churn because learning it is. Knowledge lives in a sprawling help center, one-off webinars and Zoom recordings nobody rewatches. Support answers the same questions on repeat, onboarding leans on live calls that don't scale, and no one can prove that education moves adoption. A customer academy turns that scattered content into a self-serve path from first login to power user.
Help docs no one finishes
A wall of articles isn't a learning path. Customers skim, miss key features and drift away before they ever reach real value.
Support carries the load
Reps answer the same how-to questions all day. Every ticket a course could have deflected is time not spent on the hard problems.
Onboarding won't scale
Live onboarding calls and webinars work for your biggest accounts — you can't run them for every customer, in every language, forever.
What is a customer education platform?
A customer education platform is software that builds, delivers and tracks training for the people who buy and use your product. Instead of scattering knowledge across help docs, webinars and recorded calls, you upload what you already have and AI structures it into a self-serve customer academy — interactive courses, product videos, quizzes and certifications, in 100+ languages.
Unlike an internal LMS built for employees, it's designed for external audiences: on-brand academy portals, public or gated enrolment, tiered certifications and product-adoption tracking. That's what turns customer training from a support cost into a growth channel — customers who learn faster adopt more, renew more and raise fewer tickets.
Builds your academy
Generates courses, product videos and quizzes from your existing help content and webinars — a real customer academy, not another doc to maintain.
On-brand & self-serve
Publish a branded academy portal customers reach 24/7, with public or gated enrolment and no per-seat licences to administer.
Proves adoption impact
Track enrolments, completions and certifications, and tie customer training to activation, ticket deflection and retention.
From scattered help content to a self-serve customer academy.
Bring your product knowledge
Upload help articles, release notes, decks and webinar recordings, or connect a knowledge base — no course template required.
AI builds the academy
AI turns it into structured courses, narrated product videos and quizzes in 100+ languages, on your brand and voice.
Publish your academy
Launch a branded, self-serve portal with learning paths and certifications — public for everyone or gated by account.
Track adoption & deflection
See who completed what, which features they mastered, and how training moves activation, tickets and retention.
See it applied on the knowledge management platform and corporate academy software pages.
One academy for the whole customer journey.
Onboarding, adoption, certification, support, partners and every segment — built from your own content and delivered in every language your customers speak.
A pile of help docs isn't customer education.
A help center and the occasional webinar host knowledge customers still have to hunt for. A customer education platform builds, delivers and tracks real learning. Flip the switch.
Comparing options? See the modern LMS alternative and learning management system pages.
Everything customer education needs, in one system.
AI course creation, a branded academy portal, certifications, multilingual delivery and adoption analytics — together, so nothing falls between vendors.
AI course creation
Turn help docs, release notes or a prompt into full courses — lessons, product videos, quizzes and certifications, on-brand.
Branded academy portal
Launch a self-serve academy on your domain and colours, with learning paths customers navigate on their own.
Certifications & badges
Issue tiered certifications and shareable badges that turn customers into credentialed product experts and advocates.
100+ languages
Publish once and teach every customer in-language, with AI voiceover and a lip-synced avatar — no translation project.
Support deflection
Surface the right lesson at the moment of need so customers self-serve instead of opening a ticket.
Adoption analytics
Track enrolments, completions and certifications, and connect customer training to activation, deflection and retention.
Every customer, course and certification — tracked in one place.
Because ContentBuilder builds and hosts the academy, reporting isn't a bolt-on. See who onboarded, which features they mastered and who earned certifications — then tie it straight to activation, support-ticket volume and retention.
The Customer Education Playbook
A step-by-step guide to launching a customer academy: how to map the adoption journey, turn support tickets into courses, structure certifications, and measure deflection and retention — the CS playbook, ready to run.
Get the playbookCustomer education platform FAQ
Turn product knowledge into a customer academy that scales.
Book a demo and we'll build a self-serve course from your help docs and webinars live — or start building your academy free today.